Getting Help and Getting Started

All computer related services and facilities are run by the IT department. Our computing website will answer most questions regarding IT services provided by the faculty. Please check the site first as you will likely find the answer to your questions, if not you can contact us for help or assistance. The IT department is located in room 105, first floor across from the main reception area.

• E-mail at it@daniels.utoronto.ca
• Phone at 416-978-3681

Hours of operation: 9:30 a.m. - 5:00 p.m. Monday - Friday

Summer hours: 9:30 a.m. - 4:30 p.m. Monday - Friday

If you are unable to reach computing staff during working hours, please contact the receptionist at the front desk. 

STUDENT SUPPORT STAFF - HELP DESK 

The Help Desk is located on the 3rd floor studio-north, near the printers and plotters and is a student staffed facility. There is a schedule posted. The Facility is available after the main IT office, room 105, closes, and was created to offer secondary support. During most evenings and weekends there are students hired for computer and printing support.  The student support staff are trained for standard troubleshooting, assistance, and to stock and supply all printing devices.  Some of their duties include:  Changing paper, ink, toners on all printers, MFPs and large-format printers and diagnose standard jams, and hardware issues.  They also provide guidance for setup and procedures related to using the printing facilities.  They are also available for basic laptop trouble shooting and wireless setup.  These students have also been briefed on how to diagnose and informing the Daniels Computing Staff if a serious problem arises (like a server issues).  Student support staff do not have access to servers or the “back-end” workings of the print account system.  Student support staff do not have access to your print account information, and cannot make any adjustments on your account for spoiled print jobs, (e.g. the plotter run out of paper before finishing my plot). Please DO report such incidents to Student Support Staff as they make a nightly report of any problems or issues and forward this to the IT department.  You must still see the IT staff the next business day for any account adjustment or discrepancies.

FEEDBACK

We like to know if we are doing a good job. If we have provided sufficient information for you to do things on your own, we may not need to see much of each other. Or if we address service issues before you encounter them, you will not need to report them. The reality is we unfortuately cannot anticipate every service issue so we count on your feedback. Please check the announcements area on the computing main page and email the computing systems administrator's email group for enquires or to report any issues:
it@daniels.utoronto.ca