IT Support

For further information regarding Computing & Audio Visual Support, please follow any of the links below:

The Daniels Faculty's IT department provides support to Daniels students, faculty, and staff Monday to Friday, between 9:30am and 5:00pm. The team supports a variety of issues, including account activation, e-mail, wireless access, connecting to our network and printing.

To receive assistance from IT staff, one must first create a ticket. Tickets are tracked to ensure your questions are answered in a timely manner, and to monitor ongoing issues so that we can continue to improve our service.

How do I get IT Support/Rent Equipment?

Create a ticket using our NEW Ticketing System: https://uthrprod.service-now.com/daniels

Once you are logged in you will navigate to either "Open a Ticket" if you need IT support or "Request Something" if you need to rent equipment.

Ticketing System: Using the drop down menu provided, select the area of inquiry for which you need assistance in and provide a brief description as well. Once done, press "Submit"

Equipment Rental System: Using the drop down menu provided, select the type of equipment you're looking for and add a date of return/ any comments you may have. Once done, press "Submit"

*Once you have submitted a ticket, someone from our department will be happy to assist you.*